Tales from a Consultant’s Odyssey

Product consultants provide customers with information and support related to products and services. They educate customers about product features and benefits, answer questions, assist with orders, and demonstrate product operation. This is what anyone who searches ‘What a product consultant does’ on Google shall find. In reality, the job of a consultant requires much more creativity and finesse. As consultants, we are both the face of the company and the link between the customer and the rest of the company. 

Although the developer of a feature, the engineer who fixes an issue, or the author of a blog are the actual creators, the customers do not interact with them. Whether it be a concern or feedback, they get it through to the required team via consultants. But while doing so, we must ensure that we do not end up spewing technical jargon at a customer with no technical background. That is where the true challenge of being a consultant lies—transforming ordinary words into something engaging, exciting, and interesting while simultaneously keeping it simple. However, that also requires testing and trying out everything about Hexnode and having a clear understanding of all its features. Even now, when a new feature is released, we’ll be the team that checks it out the most. Only once we understand the capabilities that a feature can provide will we be able to answer any customer query.  

The job of a Product Consultant was incredibly enticing for me. The prospect of communicating with people all over the world sounded fascinating. Even when I was just a rookie, I was given the opportunity to interact with people from all backgrounds and diversities. The chance to share my views and observations with the clients was a completely new experience that opened a whole new universe. I believe that words and ideas have the power to move people, and at Mitsogo, I get to show that every day. Even the training formula was different. My seniors and peers never held my hands and showed me the path to walk. Instead, they promoted self-learning. I had to work out a lot of stuff on my own, but if I ran into a snag, they were always there to assist me in getting past it. It was a refreshing change of pace from the monotonous learning approach practiced in schools and colleges all over the country.   

Mitsogo is a company that takes great pride in its work culture. Soon after starting here, I expected to find a competitive, pressurized and hasty corporate environment, but instead, I found a place where we could relax, chill and even have a laugh or two. Yet, I never saw anyone loitering about. When people are allowed to work in their own space, the result is quite astonishing. As a bonus, the company retreats are always something to look forward to every year.  

As the day draws to a close, I always reflect on the day’s accomplishments. Being a product consultant is not an easy job, but it is worth it when you have the opportunity to make an impact, shaping industries and empowering clients. While going back, I contemplate the challenges a new day brings. Tomorrow would be another day in the life of a product consultant—driven by communication, innovation, and collaboration.